Quality built into every process.

Requirements Review Before Production

Quality starts before a machine begins cutting material.

Customer drawings, specifications, tolerances, material requirements, special processes, documentation requirements, and applicable regulatory requirements are reviewed as part of our manufacturing process.

The objective is to identify requirements and potential risks before production begins rather than discovering them after parts have been completed.

Controlled Manufacturing Processes

Manufacturing activities are performed using documented processes designed to support repeatability and conformity to customer requirements.

Our QMS applies a process-based approach, risk-based thinking, and the Plan-Do-Check-Act methodology throughout the organization.

Processes are evaluated not only individually, but also by how they interact across purchasing, production, inspection, documentation, and delivery.

Measuring and Inspection Equipment Control

Measurement equipment used to verify product conformity is controlled under our Quality Management System.

Inspection and measurement equipment is managed to support:

• Appropriate calibration and verification
• Equipment identification and traceability
• Defined calibration status
• Protection from damage or deterioration
• Control of equipment found outside acceptable calibration conditions
• Retention of applicable calibration records

This helps ensure that inspection results are based on suitable and properly controlled measurement equipment.

Receiving, In-Process and Final Inspection

Quality verification can occur throughout the manufacturing cycle rather than only after machining is complete.

Our quality records may include:

Receiving Inspection

Verification of incoming material and purchased products against applicable purchase and specification requirements.

In-Process Inspection

Dimensional or process verification during manufacturing where appropriate.

Final Inspection

Verification of finished product requirements before release.

Inspection and test results are maintained as quality records where required.

Supplier Qualification and Control

Quality does not stop at our own facility.

External suppliers that can affect product conformity are subject to evaluation and re-evaluation within our QMS.

Supplier controls can include evaluation of capability, quality performance, delivery performance, purchasing requirements, and verification of purchased products.

This gives InDesign a structured way to manage outside processes while remaining accountable to the customer.

Material and Documentation Traceability

Quality records are maintained to provide objective evidence that required activities were performed.

Depending on customer and product requirements, records may include:

• Inspection reports
• Calibration certificates
• Material documentation
• Supplier records
• Nonconformance records
• Corrective actions
• Training records
• Production records
• Test results
• Customer requirements and associated documentation

Under the current QMS procedure, most quality records are retained for a minimum of seven years unless a contract or regulatory requirement specifies otherwise.

Controlled Changes

Manufacturing and process changes are controlled through documented procedures.

Changes affecting product quality, manufacturing processes, customer requirements, documentation, equipment, or other elements of the Quality Management System are evaluated before implementation.

The intent is to prevent uncontrolled changes from affecting product conformity.

Equipment Maintenance

Production equipment that can affect product quality is included within a structured maintenance program.

Maintenance planning considers items such as:

• Manufacturer recommendations
• Equipment utilization
• Historical performance
• Risk
• Preventive maintenance requirements
• Corrective maintenance
• Equipment condition

Maintenance activities are documented to support equipment reliability and consistent manufacturing performance.

Employee Training and Competence

Personnel performing work that affects quality are trained for their responsibilities.

Our QMS includes controls for:

• New employee onboarding
• Process and equipment training
• Measurement and inspection training
• Procedure updates
• Training following manufacturing changes
• Competency evaluation
• Training records

Quality is treated as an organizational responsibility rather than the responsibility of a single inspector or department.

Nonconformance and Corrective Action

When a product or process does not meet requirements, the objective is not simply to correct the immediate issue.

Our QMS provides mechanisms for identifying and controlling nonconformities, investigating causes, implementing corrective actions, documenting results, and evaluating whether actions were effective.

This allows problems to become inputs for process improvement.

Internal Audits

Our Quality Management System is periodically evaluated through internal audits.

Internal audits examine whether processes:

• Conform to documented requirements
• Conform to applicable ISO 9001 requirements
• Are effectively implemented
• Are maintained over time

Audit findings can lead to corrective actions, process improvements, training updates, or changes in organizational controls.

Continual Improvement

Quality is not treated as a static certification requirement.

Performance information, audit results, customer feedback, corrective actions, process performance, risks, opportunities, and management reviews are used to identify areas for continual improvement.

The goal is to make the manufacturing system stronger as the company grows.